Case study
Undisclosed client
- Sector
- Manufacturing, distribution, retail (Mauritius)
- Engagement
- Full process audit
Context
The client operates across multiple business units with shared finance and supply chain processes. The transformation team needed to identify where AI and automation would compound across units rather than land in isolation.
Scope
Nineteen processes mapped in BPMN 2.0 across finance, supply chain, and customer-facing operations. Scoring sessions ran with process owners across business units over four weeks.
Outcome
The ranked roadmap surfaced three Horizon 1 candidates with payback under six months. The Diffusion signal was decisive. The highest-ranked process touched fourteen teams. A one-team improvement scaled fourteen times by default.
What stayed true
The scoring library the client produced is reused across new engagements inside the group. The audit became an asset, not a deliverable.
19/195
Processes scored
25 FTE
Recoverable capacity
